StartUp Steps Review + Fabulous Follow-Up Tip

A few week ago I wrote the post entitled, ‘Where will you be in seven days?‘. At the time, the New Year’s buzz was dieing down, so I wanted to encourage my fellow entrepreneurs to keep their goals in the front of their minds and to avoid letting old – bad – habits sink in. As an incentive, I did a promotion in which I practically gave away my 30 Day StartupSista eCourse (it was available for only $10). Well, many wonderful women got on board. One in particular recently sent me an email review of the course that I would like to share with you.

BUT before I get to the review, let me first share what I like to call a ‘Fabulous Follow-Up Tip’. It should go without saying that quality customer service keeps your current customers happy and helps drum up that word of mouth buzz that we all love. When I work with my clients I like to do two things: always provide prompt turn-around and follow-up once they have received a service from me. Sending previous clients a friendly reminder is a great way to find out how they are doing, what they liked about your business, and what they would like in the future. Too many entrepreneurs just make the sale and the RUN to the bank without showing their customers that they value their business. You would be surprised how a simple email, call, or direct mail piece can keep you looking good to the people who matter most.

As my good friend Richelle Shaw likes to point out, “It is 10 times harder to make a sale from a new customer than it is to make a sale from an old customer.” Be good to your customers and they will be good to you; providing you with great feedback, testimonials, return service and referrals!

Here is the wonderful email I got from StartupSista M. Stewart:

Hi LaShanda,
I just wanted to thank you for this very wonderful course during the past month. The course was very interesting and met most of what I had anticipated. Moreover, it provided me with lots of guidance in how I should position myself to live my dream of being an entrepreneur.

I have decided on what business I would like to do and I am excited about it. More interestingly, during this course I also developed the desire for developing web sites – which will be an added advantage to the type of business that I want to do. I will need additional training to strengthen my skills. Do you have a course that teaches how to build web sites? I would be interested in doing this course.

Thanks so much for you commitment to helping sistas move forward with their dreams.

My Response:

Thank you for such wonderful feedback, I am happy to hear you enjoyed the course. While I don’t have a course specifically on building websites, I do have a course on building blogs which includes several videos on learning basic html.

Here is a discount code for the Blogging for Beginners Videos Series: B4B49 [ Click here for more details.]

If you would like to signup for the 30 Day StartupSista eCourse, you can currently do so for $29. Click here for details.

Related SistaSense Articles and Resources:
5 Startup Mistakes to Avoid and Making Money Online