Keep Your Customers Happy

When I started working at home my idea of making money all wrong. I thought that the key to a booming business is getting a ton of new customers, but boy was I wrong! For starters, as a solo entrepreneur how many customers can you realistically handle? I don’t know about you, but I initially didn’t have my system setup to handle a dramatic influx of customers. And even if I did, it wouldn’t matter, because that type of traffic is simply not realistic. You are not going to get an influx of buyers over night, and boy did I learn that the hard way.

In my mad dash for new customers, I soon realized that I was leaving my old ones behind. I was horrible with respect to handling requests in a timely fashion and answering emails when I got questions. I thought I was doing the right thing, because my focus was finding new people. Funny enough, while I was driving myself crazy trying to get more buyers, I was ignoring the buyers I already had. It took me awhile to get a clue, but when I did, everything changed for the better.

I switched priorities and started focusing on paying customers first. I respond to all customers timely and professionally, even the ones that get on my nerves. I always focus on providing people with quality products and services and then put aside time to get new people. Sure enough, the new strategy worked wonders. By redirected my focus away from blindly marketing to catering to my existing customers I increased my return visits, referrals, and cash flow!

Don’t you want to stop chasing new money and start tapping into the money and customer base that you already have? If you learn nothing else from me, take the time to learn the following:

1. How to Please Potential Customers and Your Existing Customers Online
2. How to Use eMail Marketing to Build a Relationship with your current customers
3. How to Use Blogging to maintain communication with your customers

If you think my strategies can work for you, you can also benefit from Learning Richelle Shaw’s Marketing System. Richelle shows you her 3 R’s:
1. How to Retain Existing Customers
2. How to Reactivate Old Customers
3. How to Get Referrals

To learn more about Richelle’s 3 R’s (Retain, Reactivate, Refer) and my 3 Ps (Plan, Please, Profit) download our report: Secret to Sales